My item arrived Damaged/Defective

We work hard to ensure items arrive in perfect condition, but we understand that isn't always the case. Returns due to damage, defect, or receiving the wrong product will require documented proof such as a photo or any other documentation that may assist us with your claim.

If you receive a damaged or defective item, please visit Your Account and select 'My Tickets' in the menu of your account section. You may open a ticket from that screen, and also follow any correspondences you may have with our support team. Please have your order number handy. You may also use the 'Submit a Request' page to upload any attachments. Please provide as much detail as you can to assist us with your case.

Have more questions? Submit a request

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